In today’s fast-paced digital world, effective email communication is essential. After a decade of crafting and refining emails, I've learned that small changes can make a big difference. Here’s how to elevate your email game and communicate like a pro.
1. Took a While, But You Can Deal
Common Mistake: "Sorry for the delay."
Better Alternative: "Thanks for your patience."
Why It Works: Apologising for delays can make you seem less organised. Instead, expressing gratitude for their patience shifts the focus positively. It shows appreciation rather than regret. This approach helps maintain a positive tone and reassures recipients that their time is valued.
Example:
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Instead of: “Sorry for the delay in responding to your email.”
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Try: “Thanks for your patience while I gathered the necessary information.”
2. My Schedule Matters Too
Common Mistake: "What works best for you?"
Better Alternative: "Could you do...?"
Why It Works: Asking what works best for someone else puts the burden on them to decide. Offering a specific time shows initiative and helps streamline the scheduling process. It also indicates that you have a busy schedule and are taking charge of planning, which is more professional.
Example:
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Instead of: “What time works best for our meeting?”
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Try: “Could you meet on Wednesday at 3 PM?”
3. Yeah, You Are Welcome
Common Mistake: "No problem / No worries"
Better Alternative: "Always happy to help."
Why It Works: Phrases like “No problem” can seem dismissive. “Always happy to help” conveys a more positive and supportive attitude. It shows that you are enthusiastic about assisting and creating a friendly atmosphere.
Example:
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Instead of: “No worries, I can handle it.”
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Try: “Always happy to help with this.”
4. I Know What I'm Doing
Common Mistake: "I think maybe we should..."
Better Alternative: "It'd best if we..."
Why It Works: Using tentative language like “I think maybe” can make you seem unsure. Being direct shows confidence and clarity. This change demonstrates decisiveness and helps instil trust in your judgement.
Example:
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Instead of: “I think maybe we should revise the document.”
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Try: “It’d be best to revise the document.”
5. Working This Is Hard
Common Mistake: "Rewriting email for 40 minutes"
Better Alternative: "It'd be easier to discuss in person."
Why It Works: Sometimes, lengthy email exchanges aren’t efficient. Suggesting an in-person discussion shows you value time and direct communication. This can often lead to faster resolutions and more effective collaboration.
Example:
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Instead of: “I’ve been rewriting this email for 40 minutes.”
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Try: “It’d be easier to discuss this in person.”
6. Do You Get It?
Common Mistake: "Hopefully, that makes sense?"
Better Alternative: "Let me know if you have questions."
Why It Works: Asking if something makes sense can imply doubt. Inviting questions instead encourages open communication. This approach fosters a collaborative environment where feedback is welcomed and valued.
Example:
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Instead of: “Hopefully, that makes sense?”
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Try: “Let me know if you have questions.”
7. Where the Heck Are We On This
Common Mistake: "Just wanted to check in."
Better Alternative: "When can I expect an update?"
Why It Works: “Just wanted to check in” is vague. Asking for a specific update shows you’re on top of things and value timely information. This clarity helps keep projects on track and sets clear expectations.
Example:
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Instead of: “Just wanted to check in on the status.”
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Try: “When can I expect an update on this?”
8. I Made a Small Error
Common Mistake: "Ahh, sorry, my bad, totally missed that"
Better Alternative: "Thanks for letting me know."
Why It Works: Over-apologising can undermine your professionalism. Thanking someone for pointing out an error shows maturity and a positive attitude. This also shifts the focus from the mistake to your appreciation of their understanding.
Example:
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Instead of: “Ahh, sorry, my bad. Totally missed that.”
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Try: “Thanks for letting me know.”
9. I Have an Appointment
Common Mistake: "Could I possibly leave early?"
Better Alternative: "I will need to leave for..."
Why It Works: Asking to leave early sounds like you’re seeking permission hesitantly. Stating your need directly is more assertive and professional. This clarity shows respect for others' time while clearly communicating your schedule.
Example:
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Instead of: “Could I leave early for an appointment?”
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Try: “I must leave for an appointment at 4 PM.”
Conclusion
Making small yet significant adjustments can enhance your email communication, showing confidence, clarity, and professionalism. These changes help ensure your messages are received positively and effectively. Remember, effective communication is not just about what you say but how you say it. Happy emailing!